Terms & Conditions

Terms & Conditions

Welcome to HUANYA!

Huanya Model Technology (Dongguan) Co., Ltd, Limited ("HUANYA" ,"we", “us”, or ”our”) hereby remind our users (“user” or “you”) to read and understand this Terms & Conditions ("this Agreement"). This is a legal agreement between you and HUANYA which governs your use of HUANYA and its Services therein and any other related website or online offering whether accessed via a computer or a mobile device or through any other manner or means (collectively, the "Services"). For proper use of HUANYA and its Services, please read carefully and fully understand this Agreement herein before your use of HUANYA, especially the Disclaimers, Limitation of Liabilities, Privacy Policy, Governing Law and Dispute Resolution and other sections which may have been highlighted in bold or in capital letters for your attention.

I. Acceptance of this Agreement

By clicking the "Register" button, accessing or using HUANYA and its services, you agree to be bound by this Agreement.

In order to improve your user experience or enhance services safety performance, we will continue to work hard to develop new features, and provide you in a timely manner with updates (including but not limited to version upgrades, modifications, and functional perfection) or repairs. HUANYA reserves the right, at its sole discretion, to change, modify, add or remove portions of this Agreement, at any time.You are responsible for regularly checking for any changes to these Terms of Use. If you continue to access or use the HUANYA and its Services, you will be deemed as you having read and agreed to be bound by the updated Agreement. If you do not accept the updated Agreement, please stop using the Services.

II. Eligibility

Our products, websites and services are primarily aimed at adults.If you are under the age of 18 (or the age considered as an "adult" in the jurisdiction where you use our Services), you must get permission from a parent or legal guardian to create an account on HUANYA and use the Services，and that parent or legal guardian must agree to the terms of this Agreement. If you do not know whether you have reached the age,or do not understand this section, please do not create an account until you have asked your parent or legal guardian for help.

By creating a HUANYA account and using the Services, you represent and warrant that: (1) you can legally enter into a binding contract under the laws of your home country; (2) you are legally permitted to use HUANYA by the laws of your home country; (3) you will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations.

III. Your Account

Certain features or services offered on or through the Services may require you to create an account. You can create a HUANYA account by providing your registration and password login details. It is important to noted that, you must provide accurate and up-to-date information while you create your account. For more information regarding the information we collect from you and how we use it, please check out our Privacy Policy.

You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. HUANYA cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

We may terminate your access to the Services at any time, in our sole discretion, without cause or notice, or if we believe you have breached these Terms. You may terminate your account at any time, for any reason, by contacting us as described in the “Contact Us” section below.

If HUANYA finds or receives a report from others that you have failed to comply with any of terms of this Agreement, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations, HUANYA shall have the right at any time without notice to disable your user account at any time, to delete and shield relevant content, to suspend or terminate your use of the corresponding HUANYA account or all of the Services and to investigate legal responsibility and take other measures.

You are able to delete your HUANYA account if you would like to stop using our Services. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.

IV. Acceptable Use Policy

The following terms constitute our "Acceptable Use Policy”

A. You represent and warrant that you will comply with all applicable laws and regulations, including those described in the Export Control & Compliance section of this Agreement.

B. You represent and warrant that you will comply with supply chain security standards, such as GSV, C-TPAT, and AEO, to ensure secure trade and safeguard against terrorist activities.

C. You especially represent and warrant that Your User Content (including 3D CAD data), Your Order and/or the production, shipping, sale and use of the goods:  

(a) Does not contain any weapons.

“Weapons” are broadly defined as: Firearms, firearm component parts, or ammunition, which includisng:

i. any device which will or is designed to or may readily be converted to weapons;

ii. toy guns or other items with arms-like appearance, and items that look like a gun or any other weapons;

iii. Arms-related items and/or Weapon Accessories. Weapon Accessories refer to parts or components to any weapon if that accessory/part/component contributes to the functioning of the weapon and/or attaches to the item.

(b) Does not violate, misappropriate or infringe any intellectual party rights (including but not limited to any copyright, patent, design right, trademark, trade secret or any other proprietary rights) or any third-party rights.

(c) Does not contain any sensitive or prohibited content – which includes, but is not limited to:

i. abusive, harassing, threatening, defamatory, obscene, drugs, gambles, fraudulent, deceptive, misleading, offensive, pornographic, racist, xenophobic, illegal information; or content in violation of any applicable industry codes or regulations.

ii. in connection with national leadership, territorial sovereignty, political endorsements, or inflammatory activities like strikes and revolutions;

If HUANYA discovers any violation of this clause, we may terminate your Order as well as delete relevant data without any liability.

HUANYA reserves the right to reject any use of our Site and/or Order that is based on User Content that it feels—in its discretion—violates this Acceptable Use Policy. It is and remains your sole responsibility to comply with this Acceptable Use Policy when using the Site and/or uploading designs to the Site and placing Orders. HUANYA is not obliged to check the User Content.

V. Export Control & Compliance

A. Compliance with All Applicable Laws

You agree to comply with all applicable export, import, and cross‑border trade laws, regulations, official orders, and restrictions governing the products you purchase from us or the services we provide. These include, without limitation, the laws and regulations of the People’s Republic of China (such as the PRC Export Control Law, the PRC Anti‑Foreign Sanctions Law, the PRC Provisions on the Unreliable Entity List), the United States (such as the Export Administration Regulations (EAR), the Foreign Trade Regulations (FTR), and sanctions administered by the Office of Foreign Assets Control (OFAC)), the controls of the European Union and its Member States, and sanctions adopted by the United Nations Security Council and other applicable regimes. You shall not, directly or indirectly, sell, export, transfer, transship, distribute, use, or otherwise dispose of any product in any manner that may result in a violation of any applicable export control requirements, including prohibitions or restrictions related to certain countries or regions (including Russia, North Korea, and Iran), designated entities, or specific end uses. Where applicable, you are solely responsible for obtaining and maintaining any licenses or approvals required under such laws and regulations.

B. End-Use and Destination Declarations

You undertake not to conceal, alter, or misrepresent the ultimate end-use, end-user, or ultimate destination of any product or service, and you further undertake that the product or service purchased from us will not be used for military, nuclear, missile, chemical, or biological weapons purposes, for human rights violations, or for any other prohibited purposes. Any change to the end-use, end-user, or ultimate destination shall be subject to prior written approval of both the competent authorities and us.

C. Consequences of Non-Compliance

For compliance purposes, we may request from you, or from your officers, employees, agents, or representatives further information that is reasonably necessary to determine your eligibility as a user and/or to implementing our compliance policies. You agree (and shall cause your officers, employees, agents, and representatives to agree) to provide such information within a reasonable time and in the form requested. If you fail or refuse to provide such information, thereby preventing us from verifying your eligibility or from implementing our compliance policies, or if you breach the above undertakings or any applicable export control policies, we shall have the right to suspend or cancel orders, freeze or close accounts, require the return or lawful disposal of products, recover all losses, penalties, and costs reasonably incurred as a result of your breach, and report the matter to the competent authorities. If an order has entered the production stage, any fees you have paid will be non-refundable, and you shall bear all related losses.

VI. Copyright and Ownership

All of the content featured or displayed on the Services, including without limitation text, graphics, photographs, images, videos, and illustrations (“Content”), is owned by HUANYA, its licensors, vendors, and/or its Content providers. All elements of the Services, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Web Site and Services are being made available. Except as may be otherwise indicated in specific documents within the the Services, you are authorized to view, play, print, and download documents, and videos found on our Services for personal, informational, and noncommercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. The Services, its Content, and all related rights shall remain the exclusive property of HUANYA or its licensors unless otherwise expressly agreed. You will not remove any copyright, trademark, or other proprietary notices from material found on the Services.

The intellectual property rights of the commercial, technical and operational data (includes but is not limited to gerber files, 3D files, 3D models, etc.) uploaded by you while using our Services are owned by you. We will not use it for any purpose other than ordering, nor will we share or disclose it without your written permission.

The intellectual property rights in any form of information content(such as customer reviews, customer inquiries and articles on various topics) published and uploaded by you while using our Services are owned by you (or as otherwise agreed between the third-party content provider and you). The information content includes text, images, comments (including images, text forms, etc.) videos, audio, software, and performances, etc. However, for the purpose of enterprise publicity and product promotion, you acknowledge that your publication and uploading of such information is deemed to be a non-exclusive, perpetual and irrevocable grant to us of all legal rights and interests in relation to such information, including all intellectual property rights, portrait rights, user ID names, etc.: i.e. you agree that we have the right to store, use, copy, revise, edit, publish, display, distribute, promote, translate, disseminate your above information content, adapt it into derivative works, and incorporate the above information into other works in known or hereafter developed forms, media or technologies. You agree that we may sublicense the above intellectual property rights. We have the rights and interests of the subject of litigation, and have the right to collect evidence and file a lawsuit against a third party for infringement in our own name.

If there are any infringement of your intellectual property rights on HUANYA, you can notify us by submitting relevant materials in accordance with the Intellectual Property Policy, and we will promptly handle your feedback in strict accordance with the procedures in the Intellectual Property Policy, and take necessary measures (deletion, blocking, disconnection of links or restriction of the use of functions, etc.) to deal with it when necessary. If you find any violation of HUANYA, you can also report to us through the above-mentioned means, and we will also deal with your feedback in a timely manner.

VII. Prices

HUANYA makes every effort to provide current and accurate information relating to the products and prices, but does not guarantee the currency or accuracy of any such information. Prices are subject to change at any time prior to HUANYA's completion of your order. The price shown in the web-form on entering the order will be binding only upon confirmation and after the submitted documentation files have been checked. HUANYA reserves the right to change the price or cancel the order if the documentation submitted does not comply with the data entered in the order input screen. In these cases, we will notify you the changes. If your order has been cancelled, and you have already paid for the order, HUANYA will issue a refund to the original payment method.

HUANYA is not responsible for pricing, typographical, or other errors in any offer by HUANYA and HUANYA reserves the right to cancel any orders arising from such errors.

VIII. Delivery

HUANYA will ship your goods within a commercially reasonable period to the address specified in your order. Customer acknowledges that delivery dates provided by HUANYA are estimates only and that HUANYA will not be liable for failure to deliver on such dates. However, HUANYA will make reasonable efforts to ensure that your ordered products are shipped and delivered by the estimated delivery date.

The customer is responsible for ensuring that the delivery address he has given on the web-form is both correct and complete. Any additional transport costs resulting from incorrect address details will be charged to the customer.

In terms of delivery FCA, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.

Any delay, loss or of damage to shipped products during transportation, HUANYA will not be responsible for that, but please contact our customer service at the first moment. We may guide you about the remedy procedures. For more information, see our Delivery Delay and Loss Guarantee Policy.

VX.  Return / Refund Policy

The customer acknowledges that any product provided by HUANYA is of custom design and therefore, there is no return on any item. If there is any problem in our goods, just send an email to support@huanya3d.com and provide pictures of the product problem, then we will check it. If the quality problem is indeed caused by HUANYA, we will make refund for you.  

X. Privacy Policy

When you are using the Services, HUANYA may need to collect personal data to provide you the Services. HUANYA pays great attention to the protection of your personal data and has made the HUANYA Privacy Policy, which states the detailed information of the way HUANYA collects, uses, stores, transfers, and discloses your personal data. You may refer to the details of the Privacy Policy, which forms an integral part of this Agreement. By downloading, installing or using the Services, you agree to be bound by the terms of this Agreement and its Privacy Policy, and HUANYA will protect your privacy in accordance with this Privacy Policy.

XI. Updates of this Agreement

In order to better provide you with relevant Services and to guarantee the security of HUANYA, we may update HUANYA and relevant Services from time to time (including but not limited to modification, upgrades, partial function disabling,  function strengthen, new services development, replacement and function improvement). You may choose whether to upgrade to the corresponding version based on your needs. In order to facilitate your experience of a better services by the HUANYA device, and in compliance with applicable laws, HUANYA may enable automatic upgrade and update function for you by default. In case of such updates, we will notify you in an appropriate manner (including but not limited to system notifications, site messages, announcements, application store update notifications, etc.), and you have the right to choose whether to accept the updated version.

XII. Services Provided by Third Parties

In order to facilitate your use of the Services may use third-party services, and the results of such use and access are provided by the third party (including but not limited to the Services and contents provided by the third party that you jump to through the Services or accessed by said third party through HUANYA's open platform). In addition to the terms of this Agreement, you shall comply with the user agreements of third parties in using services provided by third parties on the HUANYA device. HUANYA cannot guarantee the security, accuracy and validity of the Services and contents provided by third parties and other uncertain risks, and you shall solely bear relevant risks and responsibilities arising therefrom.

Whether the third-party services are pre-installed in the HUANYA device or activated or subscribed by yourself, you understand and agree that HUANYA disclaims all express or implied warranties with respect to the security, accuracy and validity of the Services and contents provided by third parties and other uncertain risks.

Any dispute between you and the above third-party services providers shall be settled by you and such third party with you taking relevant responsibilities, if any.

XIII. Termination and Breach of Contract

HUANYA has the right to judge whether your behavior complies with the terms of this Agreement. If you are deemed to have violated relevant laws and regulations or fail to comply with any Terms of Use of this Agreement or related rules, based on the severity of your violation, HUANYA and its licensors shall have the right to delete the content in violation, to limit, to suspend or to terminate your use of HUANYA Services without notice, and to take other measures that HUANYA considers appropriate. And you will be held liable for your incompliance behavior. Once it is terminated, you must stop using HUANYA and its Services.

XIV. Indemnification

You agree to indemnify and hold harmless HUANYA, its affiliates, and their respective officers, directors, agents and employees from and against any and all third-party claims, actions, liabilities, losses, damages, judgments, costs and expenses (including reasonable attorneys’ fees) (collectively referred to as “Claims”) arising out of: (i) your use, or use by persons authorized by you, of the HUANYA Services or products displayed on the HUANYA Services in violation of the terms of this Agreement; (ii) your breach, or breach by persons authorized by you to use the HUANYA Services, of this Agreement; or (iii) any violation of laws, regulations or infringement of any third-party rights by you or persons authorized by you to use the HUANYA Services or products displayed on the HUANYA Services.

XV. Disclaimer

HUANYA Direct Sales. No Distributors. Please purchase through www.huanya3d.com only. Any orders from non-official channels are not related to our company and we do NOT provide any form of compensation or indemnity.

The 3D design files for production are provided by the Customer. HUANYA’s responsibility is to perform 3D printing in accordance with the Customer’s designs. The Customer agrees and confirms that upon placing an order with HUANYA, the Customer grants HUANYA the right to use any trademarks, logos or other intellectual property provided by the Customer within the scope and for the purposes set forth in the order contract, specifically for the production and fulfilment of the order.

The Customer warrants that it holds ownership and relevant intellectual property rights in the supplied design files, and that such design files do not infringe any intellectual property rights or other legal rights of any third party, including but not limited to patent rights, copyrights and trademark rights.

Any infringement or illegal problem arise by the documents provided by customers, which causes influence or loss to us, customers will bear all related responsibilities, HUANYA will keep the rights to claim compensation to customers.

To the maximum extent permitted by law, the services are provided “as is” and “as available” without any warranties or guarantees of any kind or nature, either express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Services.

The Services does not contain any malicious code designed to destroy your device data or to obtain your privacy information. HUANYA will also do its utmost to ensure the safe, prompt, effective, accurate, reliable and continuous operation of The Services and services, but with the limitation of the existing technology, The Services and related services may be affected by various unstable factors, HUANYA makes no warranties or representations that the Services is compatible with all software and hardware systems, or is error-free, can operate without interruption or that any errors in the Services or related services can be corrected. In case of circumstances such as incompatibility or software malfunction, please contact us for technical support. If the compatibility problem cannot be solved, you can delete The Services. Within the maximum scope permitted by applicable laws, HUANYA is exempt from any of your losses caused herein.

XVI. Confidentiality

"Confidential Information" means any and all confidential, proprietary or non-public information, technology and proprietary materials, including but not limited to: drawings, designs, processes, manufacturing techniques, computer software, financial and sales information, customer information, information about business relationships or contracts, product specifications, formulae, costs, pricing, know-how, technologies, trade secrets, sketches, and working drawings.

The Receiving Party agrees that the Confidential Information shall be kept strictly confidential and shall not be sold, traded, published or otherwise disclosed to anyone in any manner whatsoever, including by means of photocopy,reproduction or electronic media,without the Disclosing Party's prior written consent.

The Receiving Party agrees that:

(a) Not to disclose Confidential Information to any third party without prior written consent from the Disclosing Party.

(b) Not to use or permit the use of confidential information for its own benefits or for the benefits of any third party, except in connection with the evaluation of or in connection with a business relationship with the Disclosing Party.

(c) To use the same standard of care that it employs for the protection of its own confidential information from being disclosed and in no event less than a reasonable standard of care, to prevent confidential information from being disclosed to any third party.

(d) To use all reasonable endeavors to prevent the disclosure of the Confidential Information.

Confidential Information does not include information that:

(a) is already known to the Receiving Party as of the date of disclosure.

(b) is already in the possession of the public or becomes available to the public other than through the act or omission of the Receiving Party or that of any other person to whom Confidential Information is disclosed.

(c) is required to be disclosed under applicable laws, regulations or governmental order, provided that the Receiving Party shall make all reasonable efforts to give prompt written notice to the Disclosing Party prior to such disclosure.

(d) is independently developed by or on behalf of the Receiving Party of the Receiving Party without access to any Confidential Information.

(e) is independently developed by or on behalf of the Receiving Party of the Receiving Party without access to any Confidential Information.

XVII. Limitation of Liability

In no event shall HUANYA be liable to you or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages (including without limitation lost profits, lost savings, or loss of business opportunity) arising out of or relating to any product, even if HUANYA  has been advised of the possibility of such damages. Subject to the foregoing, in no event shall the liability of HUANYA  relating in any way to any product exceed the purchase price for the product, regardless of the legal theory asserted for such liability, whether in contract, tort, warranty or otherwise. You acknowledge that the amounts payable for the products are based in part on these limitations, and you further agree that these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

XVIII. Governing Laws and Dispute Resolution

Governing Law. The formation, performance, interpretation, amendment and dispute resolution of this Agreement shall be governed by the laws of Hong Kong, excluding its conflict of laws rules. You agree that this Agreement is executed in Hong Kong.

Arbitration. Any controversy or dispute arising out of this Agreement between you and HUANYA shall first be resolved through friendly negotiation. If no settlement can be reached amicably, you unconditionally agree and confirm that any claim, controversy or dispute brought by you against any HUANYA entity (or its directors, agents and employees) arising from, related to or in any way connected with the HUANYA Services, whether based on contract, tort or otherwise, shall be submitted to the Guangdong Dongguan Arbitration Center for arbitration by an arbitrator. The place of arbitration shall be Dongguan, Guangdong. The arbitration proceedings and all procedural documents and written evidence shall be in English. The award rendered by the arbitrator may be enforced by any court of competent jurisdiction. You may only bring claims against HUANYA in your individual capacity, and you shall not participate as a plaintiff or member in any class action or representative action or proceeding.

XIX. General Terms

Heading. The headings of all terms of this Agreement are for reference purpose only, have no actual meanings themselves, and shall not be used as a basis for interpreting the meanings of this Agreement.

Severability. If any term or provision of this Agreement is held to be invalid or unenforceable by any judicial or administrative authority for any reasons, such determination shall not affect the validity of enforceability of the remaining terms and provisions of the Agreement hereof, and the remaining provisions of this Agreement shall remain in full effect and shall be construed in accordance with its terms.

Languages. If this Agreement is made in English and other languages. In case of any discrepancy, the English version hereof shall prevail.

No Waiver. The failure of HUANYA to enforce at any time any of the provisions of the HUANYA Services, or the failure by HUANYA to require at any time performance by you of any of the provisions of the HUANYA Services, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of HUANYA to enforce such provision thereafter. The express waiver by HUANYA of any provision, condition or requirement of the HUANYA Services shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Entire Agreement. This Agreement constitutes the entire agreement between you and HUANYA governing your use of the Services and supersedes any prior agreements between you and HUANYA relating to the use of the Services.

XX. Contact Us

If you have any questions or comments about this Agreement, please contact us at support@huanya3d.com.

Room 401, No. 3, Chang'an Xingfa South Road,

Changan, Dongguan, Guangdong 523846, China